The Truth about Compassion Fatigue that Lawyers Need to Know

A cover image for the blog post The Truth about Compassion Fatigue that Lawyers Need to Know

Have you ever had touchy subjects? These are the topics that come up a lot and they always get on your nerves. You find yourself getting irritated and explaining something at length to someone who clearly doesn’t care about the issue as much as you do. For me, that thing is “compassion fatigue.”

Why on earth would this subject set me off? Well, it sets me off because the very term “compassion fatigue” gets the concept wrong. “Compassion fatigue” is a term that describes the physical, emotional, and psychological impact of helping others — often through experiences of stress or trauma.

There’s Some Confusion about Compassion and Empathy.

This is a true phenomenon that happens. Absolutely, it is one that affects many lawyers. The thing is, though, that compassion is not the real problem. The real culprit is empathy and the name of the thing everyone wants to talk about is in fact more accurately called “empathic overwhelm.”

Now, I bet you are the one feeling a bit touchy. I bet you are thinking “Empathy! Oh my stars! Empathy is so important. It makes us better people. It binds us together. How could we ever live without empathy?” Hold your horses.

I’m not arguing we should or even could live without empathy. I am suggesting, contrary to nearly everybody else on the internet, that empathy has some downsides. I’m also saying–along with some experts–that empathy and compassion aren’t the same thing. (If you want to know which experts, check out the The Craving Mind from Judson Brewer, the Science of Compassion from Kelly McGonigal, or the book Against Empathy by Paul Bloom.)

An image explaining the difference between compassion fatigue and empathic overwhelm

What Is Empathy?

So what is empathy? There are different types of it. The term sometimes refers to “cognitive” empathy, where we understand how someone else may be feeling. The other variety is “affective” empathy where we take on someone else’s feelings.

It is affective empathy that is most powerful but also most dangerous for us as lawyers. Affective empathy allows us to share in the emotions of other people. In good times, this can be amazing. If you’ve attended an awesome concert or sporting event and gotten swept up in the emotion of the crowd, you’ve experienced this.

The More Accurate Term “Empathic Overwhelm”

But empathy isn’t restricted to good, soft, or beneficial emotions alone. Have you ever had someone yell at you and your first instinct was to yell back? Has this ever happened even before you fully understood what they were mad about? Guess what? That’s empathy too.

Humans are social animals and so this trait of picking up and sharing emotions is wired into us. It can bind us together, whether that’s a good thing or not. The other downside is that empathy gets tired really quickly. It takes a lot of energy to feel big emotions. And doing this taxes our nervous system pretty quickly.

If we are in an otherwise stressful situation (and of course lawyers usually are), we can get overwhelmed very quickly. And this is why the experience is correctly called “empathic overwhelm.”

An image explaining empathy and that it is not restricted to positive emotions

How Is Compassion Different?

Now, you may be wondering why the name of this particularly icky experience is so significant. It matters because compassion can actually be a solution to empathic overwhelm. As I have shared before, compassion is not merely feeling someone else’s feelings. Instead, compassion is presence with suffering plus the willingness to help.

Compassion is not about an individualized experience of pure emotion. Instead, it’s about our connections to each other and our common humanity. Empathy is powerful because it spotlights an individual’s feelings and then mirrors that experience in us. Compassion is powerful because it is the human capacity to face difficulty with a kind intent.

Unlike empathy, compassion is far more durable. It does not get easily overwhelmed. In addition, the experience of compassion actually rewards us on the back end with the release of positive hormones, like oxytocin, dopamine, and serotonin. If you pay attention after a compassion response, you may notice a warm glow or feeling of stability and deep well-being.

Why Should Lawyers Care about the Terminology?

And this brings me to the real true reason why this matters for lawyers. Despite my overbearing start, my point with this post is not to criticize terminology. Instead, my point is to address the assumptions underlying the terms used. By calling it “compassion fatigue”, the suggestion seems to be that lawyers could use less compassion, need take a break from compassion, or are harmed just by helping people.

In truth, the research does not bear that out for most cases. Helping people is not what harms lawyers. Instead, it is the way we help people that matters. Despite this, society sends us the resounding message that empathy is the one thing that will make the world better.

But that advice for lawyers is really problematic. Lawyers, who deal with high emotions in their clients, opposing counsel, and colleagues and have to remain stable enough to offer good advice, need to feel other people’s feelings more?

Compassion Is a Potential Solution and Not the Problem.

I don’t think so. Lawyers need the bandwidth to be able to have some cognitive empathy for clients and others. But uncontrolled empathy in the midst of legal conflicts is not ideal at all. Thus, what lawyers actually need is the ability to monitor and temper empathy.

An image comparing empathy and compassion

That’s what compassion and it’s sidekick mindfulness can do. These faculties don’t take empathy away. Instead, they can help balance and stabilize it. One reason this is most of interest to lawyers is that compassion, unlike empathy, is big enough to include oneself. While empathy almost forces us into someone else’s emotional storms, self-compassion can help us recognize and honor our own need for support.

The even better news? Even though we can’t uproot empathy and I don’t think we should try, we can cultivate mindfulness and compassion with formal and informal practices to have more stability and presence in our lives and work.

Conclusion: Say Empathic Overwhelm Instead.

In short, if someone says the term “compassion fatigue” to you, I hope I can count on your help in educating them that a better term is “empathic overwhelm.” You don’t have to get as touchy or overbearing as me either. You can just let them know that compassion is beneficial for us, but empathy gets worn out quickly. If they want a longer explanation, just send them this post.

Want to understand more about this? Check out the recent webinar that our founder did for the Kentucky Justice Association on this topic:

In addition, if you want a practice to check and monitor empathy in yourself, try our new guided meditation. This practice will help you build the skill of checking in with yourself so you can recognize and honor your own needs.


Want to learn more about mindfulness and compassion? Check out my new book, How to Be a Badass Lawyer, for a simple guide to creating a meditation practice of your own in 30 days. And to share mindfulness with your little one, check out my new children’s book, Mommy Needs a Minute.

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What Does Compassion Feel Like?

As a teacher of mindfulness and compassion, I have learned that a big part of the job is addressing assumptions. When it comes to compassion, this is even more critical since it tends to get less attention than mindfulness. In addition, though compassion is essential and can be incredibly powerful, many people assume it’s just like empathy or no different from being warm, soft, and nice. Even those who have felt the power of a compassionate response may think it’s impossible to cultivate it or show it when needed because we can’t train ourselves to feel a certain way on cue.

I get these concerns because I struggled with them in the past. That’s why I am writing this post to help you identify the things to look for when you practice compassion in your own life. In truth, compassion is not an emotion and does not require a specific bodily response. With time and experience, however, you can identify the experience more clearly so you can understand it better and cultivate it.

A common area of confusion when it comes to compassion is the idea that it is an emotional reaction. The reason that this presents a problem is that people often assume that compassion requires them to respond with certain emotions. In reality, the clinical definition of compassion is the response to suffering coupled with the willingness to help. This means that emotions that are often involved but they don’t have to manifest in any specific way.

In fact a common sign of compassion is not emotional volatility at all, but rather calm and stability. Since compassion is the response to suffering, this calm is something that can aid in producing a response that can help the suffering individual. After all, if we are to help a person in need (including ourselves) it helps to really understand what’s going on, doesn’t it? Thus, what might seem like a lack of emotional response can be a beneficial and profoundly compassionate reaction to suffering.

Even when physical sensations and emotions are present, you may also find that they don’t stay the same throughout the compassion response. Since compassion is about suffering, the first reaction may be one of pain, discomfort, or concern. In many cases, though, these difficult emotions can shift or transform into something closer to love or connection. This means a variety of bodily sensations are likely to occur, including sensations in the belly and chest and changes to breath and heart rate.

At the end of a compassion response, many people report (and I have personally experienced) feelings of wellbeing and serenity. This is because the compassion response causes the release of the hormones oxytocin, dopamine, and serotonin which are associated with love, rewards, and satisfaction. The most common place to look for these sensations is in the area of the heart, but those can range from feelings of fullness to a sense of expansion or lightness or even warmth or tingling throughout the body.

So, what does all of this tell us about what compassion feels like? First, compassion includes present and embodied awareness. Critically, this is an awareness rooted in your own experience that is not entirely absorbed by the situation of a suffering third party. In addition, the compassion response may not be a singular response at all but could by a dynamic unfolding from discomfort and concern into opening and, where necessary and appropriate, action.

For all these reasons, I can’t tell you what compassion feels like because compassion is not merely a feeling and the details of its manifestation may vary. Because compassion is a response to suffering, the particular suffering at issue may affect how it appears. The way to understand compassion best is to pay attention to how it manifests in you as you cultivate it. In short, the big question isn’t how compassion is supposed to feel, but instead how it tends to feel for you.

Want to learn more about mindfulness and compassion? Check out my new book, How to Be a Badass Lawyer, for a simple guide to creating a meditation practice of your own in 30 days. And to share mindfulness with your little one, check out my new children’s book, Mommy Needs a Minute.

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What Does It Mean to Be a Human Lawyer?

This month, I decided to write on the theme of “humanity in the legal profession.” When I settled on this theme, it seemed at first like an easy concept to impart. But, as I sometimes realize when I sit down to write a brief, the writing process quickly reveals the gaps in my understanding. There are lots of things I love about writing but this aspect, humbling as it can be sometimes, is one of my favorites. It forces you to drill down on small things you might have otherwise overlooked.

In this case, the small thing I had overlooked was what does “humanity in the legal profession” really mean? Sure, I’d used the term “human lawyer” many times. I had considered to myself, if not said aloud, that I strived to show what it means to be a human lawyer. Still, I’d never thought about defining the term. When you write about a subject (especially as a lawyer) that’s usually a good starting point.

In this case, though, a dictionary definition was not helpful because I wasn’t trying to understand what the word “humanity” meant. Instead, I was trying to understand what it meant to demonstrate one’s humanity as a lawyer. To be sure, I had witnessed this in several ways in my own life. My family is filled with lawyers and so I was blessed to see regular examples of heartfelt care and concern expressed through legal guidance growing up. As a practicing attorney myself, I’ve benefitted from humanity from my colleagues and opposing counsel. And, on my better days at least, I have employed it too.

But still, the idea of humanity in law implies that it can’t be limited to just one lawyer’s lived experience. Fortunately for me, I happen to have a pretty robust LinkedIn network. So, I asked my lawyer friends there to tell me what being a human lawyer meant to them. Here are some of their answers.

Several respondents told me that humanity as lawyers had to do with how we show up in the world:

I think we are all human lawyers at heart. But we learn to muzzle our humanity to show up as who we think our clients want to see. Ironically, I think this is the exact opposite of what most clients crave. They want real, raw, empathy, humor, relationship. More transparency is the answer.

Still, it’s hard to swim upstream against the prevailing norms. I often encounter attorneys who are very reticent to share anything personal in their bio or express their personality in their content. This is a missed opportunity to stand out from the crowd. For the most part, clients choose you because of who you are and what you stand for. Not who you clerked for, your class rank, or the last case you won.

Marie Sotelo, B2B Content Marketing Consultant in Law/Compliance/Risk Management

I actually say this just about every day! Human-first lawyering is a huge part of in-house practice. Lawyers (just like other humans) like jokes, and play fantasy football, and have interests outside of work and listen to punk rock. We’re just humans who went to law school and we learned some things there that can help you.

Stephanie Solera, Deputy GC at Numerator

Still other lawyers told me that humanity in our profession means honoring our own emotions and the emotions of our clients:

Empathy. Empathy for your clients, coworkers, and opposing counsel.

Emmy Klint, General Counsel and Risk Mitigation Manager

I am a human lawyer because I can speak of practical solutions not just legal ones and advise people to take pathways that are less disruptive to their mental health if they can still meet their basic goals.

Lynda Hinkle, Esq., Attorney, Law Firm Owner (Family, Estates, Guardianships), Family and Estate Mediator, and Real Estate Agent

Some lawyers even suggested that our humanity is essential for counseling clients, even when that means admitting to the limitations of the law:

As lawyers, our role involves “counseling” sometimes more than providing legal advice. Talking your client down from the ledge or from pursuing a vendetta or burning bridges or to encouraging the client to cut all ties and have a “divorce” from the opposing party. I handle probate, trust, and fiduciary litigation, which involves blended family situations or sibling discord. I remind people that sometimes, to be there for yourself, you have to “divorce” or disengage from that toxic or opposing party family member and maybe someday you might be able to see each other at Christmas but not this year. I believe in acknowledging our feelings and then, asking what can you do to feel that again or not feel that again. Acknowledge the client is stressed but also encourage them to concentrate on the next step, not the end result.

Andrea Barr, Managing Attorney, Fiduciary Litigation

I think what can set you apart as “human” with clients is to be humble and admit when “the” answer isn’t clear or straightforward. I work in a science heavy area of law, with cases that are often full of unanswered questions of law. It’s hard sometimes for clients to understand that, but I have had many tell me they appreciate my honest and forthright answers… often after having talked to or worked with other attorneys prior. Sometimes a humble attitude is surprising to clients but it’s also earned loyalty and referrals.

Melissa A. H. , Environmental & Construction Attorney

Now, if like me, you have struggled with your humanity at times, don’t worry. A few of the respondents shared that you can remember or relearn your humanity even if, litigation for example, causes you to lose track of it for a while:

I bring humanity compassion and kindness to all my matters. I used to be a litigator and was becoming a jerk I switched to transactional work 17 years ago doing estate planning and business law. I now enjoy helping people set things up for the present and the future. I also perform about 240 hours of pro bono work every year. If there is anything that can be said for wisdom instilled by the elderly, it is treat people how you want to be treated and create memories because they are all you take with you and no one gets out alive.

Rev. Dr. Marc Paquette, Senior Corporate Counsel/General Counsel

I learned to be a human lawyer after experiencing the personal tragedy of one of my clients. I finally saw the true terrible price of a legal malpractice claim and realized that to help my clients (and myself) I needed a more holistic approach. I took a step back from just defending legal mal lawsuits and now attempt to address lawyers’ problems before disaster strikes.

Jeff Cunningham, Esq. Outside General Counsel for Law Firms Partner at Goldberg Segalla

So, there we have it. Humanity in the legal profession is about showing up as ourselves. It’s about honoring our emotions and those of others. It shines through brightest, perhaps, when we counsel with practical as well as legal advice. And it can even serve as our north star to get ourselves back to goodness if we lose our way in the difficulties of law practice.

Maybe there’s no unifying definition of what it means to demonstrate humanity in the legal profession, but it’s good that there are many examples of it. If you want more, check out The Human Lawyer Podcast. I was a guest on this podcast a few years ago and it curates the stories of some fantastic human lawyers across the country.

How do you show your humanity in your life and work?

Want to learn more about mindfulness and compassion? Check out my new book, How to Be a Badass Lawyer, for a simple guide to creating a meditation practice of your own in 30 days. And to share mindfulness with your little one, check out my new children’s book, Mommy Needs a Minute.

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