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Cover image for blog post entitled responding mindfully to nasty emails

There are few things in life as satisfying as typing out a strongly worded email to someone who’s got it coming. Or maybe you have a colleague driving you nuts, so nuts in fact that you think a text message containing all your anger is the way to go.

As soon as you read these words, you probably see the error in this line of thinking. Yes, letting it all hang out in text or email may seem like a great idea at times. The moment we hit “send” on those messages, though, we are bound to feel something more akin to shame, regret, or even guilt.

Can mindfulness help us avoid this trap? Indeed, it can. Keep reading to learn how.

Why we need mindfulness when it comes to text and emails?

As I have written before, mindfulness is a faculty of mind for most humans. We generally don’t have to do anything extra, including special practices, to be mindful. With that said, when it comes to email and text, some extra help is frequently needed because those activities are so often mindless.

Consider how many text messages, personal messages, and emails you send in a given work day. If this number is large, and for most of us it is, then your use of these means of communication most likely is a habit. Habits aren’t bad, of course, but when there are habits there may be less conscious awareness.

Text messages and emails can be generated quickly and outside of the presence of the person with whom you are communicating. Doing things speedily rarely makes us more ethical. Less contact with others often implies less empathy and fewer options for establishing understanding.

What it means to respond to emails mindfully.

When I talk about responding to emails or text messages mindfully, I am talking about invoking the faculty of mindful awareness to support skillful communication. On a practical level, this means taking measures to counteract the risks stated above: slowing down the process, remembering our human connections, and choosing your response consistent with your values and ethics.

Here are five steps that can help you do this.

Image with a quote about why mindfulness is needed for responding to nasty emails

Mindful Step 1: Take a Pause

As noted above, emails and texts are dangerous because they are fast. They can quickly elicit emotion from us unless we have time to recognize it. Nasty emails and texts are likely to invoke the emotion anger, which often manifests as a burst of energy. One of the calling cards of anger, of course, is an urge to act immediately on that energy.

If you receive emotionally charged emails and texts, the first and best mindful step I can offer is to stop. Take a pause and, where possible, get away from your messaging device. Literally get up and back away from the computer or put your phone down. It doesn’t have to be for a long time. The point of this is to stop the chain reaction between your screen and your mind and body and give yourself a chance to choose your next step.

Mindful Step 2: Acknowledge Your Feelings

I’ve said it before and I will say it again: mindfulness is not just about being calm. Despite the common saying about sticks and stones, words absolutely can hurt us. They can even hurt lawyers and professionals who deal with shame triggers at work every day.

When you take a moment to pause, check in with yourself and acknowledge your feelings. This may show up with a multitude of thought reactions about the situation, the other person, or even yourself. It likely will also include the physical signs of emotion, including tension in your body, a faster heart or breath rate, or even heat in your face and neck.

You don’t have to make these things go away. Instead, you can note them in mindful awareness and offer yourself compassion for dealing with something hard.

Mindful Step 3: Get Help

This next step isn’t mandatory, but it may be a good option for challenging communications that are critical, recurring, or more deeply troubling. I’ve talked before about the “spotlighting” effect of empathy that can cause us to zero in on a particular person’s emotions. From experience, I know that this can happen with email and text communications.

One way to break out of this and get much needed perspective is to talk with a colleague. With this, I am not saying you need to ask the colleague to intervene in the communication. Instead, my suggestion here is to speak with a colleague as a sounding board to get a broader view and personal support.

I know many of us want to be independent, but I frequently check in with colleagues when dealing with difficult opposing counsel. It makes the experience less overwhelming and lonely. I also feel more confident that I am responding based on my judgment and not my resentment.

Image showing the five mindful steps for responding mindfully to nasty emails

Mindful Step 4: Invoke Common Humanity

Whether we like to acknowledge it or not, the humanity of the other person is present in all of our digital communications. I put this step next to last for a practical reason: it’s hard to recognize someone else’s needs when we are struggling.

Now, you may wonder about why you should care about the humanity of someone who just sent you a nasty diatribe via email? There are a few answers on this, but my best one is that it is usually better for everyone when we do so. Even from a very selfish perspective, most of us feel guilt and shame when we act in ways that are inconsistent with our values.

Email wars can cause us to forget basic values easily, but most of us want to to help and serve others in our work. Most of us do not want to harm and hurt others. A simple way we can do this is to remember that the person we are communicating with is a person with hopes, fears, dreams, and needs. Remembering that they are a person and not just an email or text troll can make it easier to choose our words wisely.

Mindful Step 5: Plan Your Response

This tip is less about drafting techniques than it is about the arc and meaning of your professional life. The plan I am talking about here simply means to ask yourself what your purpose with the communication is. This can raise deeper questions regarding your purpose in life, including at work, or your purpose with a particular matter.

It’s not necessary and it would be inefficient for you to expect crystal clear answers on these issues every time. Even so, asking yourself simply “what do I want here?” or “what purpose does this communication serve?” is a good start. Asking these questions is a way to reorient towards your values, meaning, and ethics so that it can guide your communication.

Conclusion

Copious and unpleasant digital communications are an unfortunate part of life for many lawyers and professionals. They can make our lives more stressful and pull us away from our deeper values. As with many things, an intentionally mindful approach can help. By slowing down, acknowledging our emotions and the needs of others, we can remember and reorient to effective communication that does not cause more harm. This can make our work lives better, less stressful, and more meaningful.

If you need a practice to help you go through these steps, check our our Guided Meditation for Responding Mindfully to Nasty Emails on Insight Timer or here:

Want to learn more about mindfulness and compassion? Check out my new book, How to Be a Badass Lawyer, for a simple guide to creating a meditation practice of your own in 30 days. And to share mindfulness with your little one, check out my new children’s book, Mommy Needs a Minute.

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A cover image for the blog post The Truth about Compassion Fatigue that Lawyers Need to Know

Have you ever had touchy subjects? These are the topics that come up a lot and they always get on your nerves. You find yourself getting irritated and explaining something at length to someone who clearly doesn’t care about the issue as much as you do. For me, that thing is “compassion fatigue.”

Why on earth would this subject set me off? Well, it sets me off because the very term “compassion fatigue” gets the concept wrong. “Compassion fatigue” is a term that describes the physical, emotional, and psychological impact of helping others — often through experiences of stress or trauma.

There’s Some Confusion about Compassion and Empathy.

This is a true phenomenon that happens. Absolutely, it is one that affects many lawyers. The thing is, though, that compassion is not the real problem. The real culprit is empathy and the name of the thing everyone wants to talk about is in fact more accurately called “empathic overwhelm.”

Now, I bet you are the one feeling a bit touchy. I bet you are thinking “Empathy! Oh my stars! Empathy is so important. It makes us better people. It binds us together. How could we ever live without empathy?” Hold your horses.

I’m not arguing we should or even could live without empathy. I am suggesting, contrary to nearly everybody else on the internet, that empathy has some downsides. I’m also saying–along with some experts–that empathy and compassion aren’t the same thing. (If you want to know which experts, check out the The Craving Mind from Judson Brewer, the Science of Compassion from Kelly McGonigal, or the book Against Empathy by Paul Bloom.)

An image explaining the difference between compassion fatigue and empathic overwhelm

What Is Empathy?

So what is empathy? There are different types of it. The term sometimes refers to “cognitive” empathy, where we understand how someone else may be feeling. The other variety is “affective” empathy where we take on someone else’s feelings.

It is affective empathy that is most powerful but also most dangerous for us as lawyers. Affective empathy allows us to share in the emotions of other people. In good times, this can be amazing. If you’ve attended an awesome concert or sporting event and gotten swept up in the emotion of the crowd, you’ve experienced this.

The More Accurate Term “Empathic Overwhelm”

But empathy isn’t restricted to good, soft, or beneficial emotions alone. Have you ever had someone yell at you and your first instinct was to yell back? Has this ever happened even before you fully understood what they were mad about? Guess what? That’s empathy too.

Humans are social animals and so this trait of picking up and sharing emotions is wired into us. It can bind us together, whether that’s a good thing or not. The other downside is that empathy gets tired really quickly. It takes a lot of energy to feel big emotions. And doing this taxes our nervous system pretty quickly.

If we are in an otherwise stressful situation (and of course lawyers usually are), we can get overwhelmed very quickly. And this is why the experience is correctly called “empathic overwhelm.”

An image explaining empathy and that it is not restricted to positive emotions

How Is Compassion Different?

Now, you may be wondering why the name of this particularly icky experience is so significant. It matters because compassion can actually be a solution to empathic overwhelm. As I have shared before, compassion is not merely feeling someone else’s feelings. Instead, compassion is presence with suffering plus the willingness to help.

Compassion is not about an individualized experience of pure emotion. Instead, it’s about our connections to each other and our common humanity. Empathy is powerful because it spotlights an individual’s feelings and then mirrors that experience in us. Compassion is powerful because it is the human capacity to face difficulty with a kind intent.

Unlike empathy, compassion is far more durable. It does not get easily overwhelmed. In addition, the experience of compassion actually rewards us on the back end with the release of positive hormones, like oxytocin, dopamine, and serotonin. If you pay attention after a compassion response, you may notice a warm glow or feeling of stability and deep well-being.

Why Should Lawyers Care about the Terminology?

And this brings me to the real true reason why this matters for lawyers. Despite my overbearing start, my point with this post is not to criticize terminology. Instead, my point is to address the assumptions underlying the terms used. By calling it “compassion fatigue”, the suggestion seems to be that lawyers could use less compassion, need take a break from compassion, or are harmed just by helping people.

In truth, the research does not bear that out for most cases. Helping people is not what harms lawyers. Instead, it is the way we help people that matters. Despite this, society sends us the resounding message that empathy is the one thing that will make the world better.

But that advice for lawyers is really problematic. Lawyers, who deal with high emotions in their clients, opposing counsel, and colleagues and have to remain stable enough to offer good advice, need to feel other people’s feelings more?

Compassion Is a Potential Solution and Not the Problem.

I don’t think so. Lawyers need the bandwidth to be able to have some cognitive empathy for clients and others. But uncontrolled empathy in the midst of legal conflicts is not ideal at all. Thus, what lawyers actually need is the ability to monitor and temper empathy.

An image comparing empathy and compassion

That’s what compassion and it’s sidekick mindfulness can do. These faculties don’t take empathy away. Instead, they can help balance and stabilize it. One reason this is most of interest to lawyers is that compassion, unlike empathy, is big enough to include oneself. While empathy almost forces us into someone else’s emotional storms, self-compassion can help us recognize and honor our own need for support.

The even better news? Even though we can’t uproot empathy and I don’t think we should try, we can cultivate mindfulness and compassion with formal and informal practices to have more stability and presence in our lives and work.

Conclusion: Say Empathic Overwhelm Instead.

In short, if someone says the term “compassion fatigue” to you, I hope I can count on your help in educating them that a better term is “empathic overwhelm.” You don’t have to get as touchy or overbearing as me either. You can just let them know that compassion is beneficial for us, but empathy gets worn out quickly. If they want a longer explanation, just send them this post.

Want to understand more about this? Check out the recent webinar that our founder did for the Kentucky Justice Association on this topic:

In addition, if you want a practice to check and monitor empathy in yourself, try our new guided meditation. This practice will help you build the skill of checking in with yourself so you can recognize and honor your own needs.