If you have small children or have just not been living under a rock for the last month, you probably know the lyrics to “We Don’t Talk about Bruno” by heart. Both of my girls are under 10, so although we don’t talk about Bruno we definitely have been singing about him, constantly, on a loop, for weeks now. And we have had vigorous philosophical debates about which character we like best and which is the worst. As someone who came of age in the era of internet identity tests, I couldn’t help but wonder which Encanto character I am. As a law firm partner, the next imaginings on the topic turned to my colleagues and lawyer friends.
When you think about it, the struggle of the family Madrigal in the midst of crisis and change isn’t too far off from the situations of many law firms trying to navigate technology, wellness, diversity, succession planning, and pandemic issues and move into the future. If you aren’t so sure, read on and find out which Encanto character you and your law firm colleagues might be.
Do you work in a firm and just stare blankly at people when they tell you that “you just have to find your niche”? You might be Mirabel. Although you haven’t quite figured out your superpower just yet, you are curious, collegial, and brave. If you have the support of compassionate firm mentors and enough freedom to explore, you might become a great leader because of your ability to see things that others ignore.
Let’s be clear, the senior partners run the show. But, just like Abuela, they can become so fixated on stability that they block innovation and new leadership. At their worst, they may lead from fear and create toxic situations for others even when their intentions are good. Like Abuela, senior partners deserve respect for their ability to build stability in the midst of change over time but if that respect overawes all other voices the firm can’t evolve and it may alienate and stifle talented attorneys.
In the firm setting, Luisa can come in many forms. They can be the big rainmaker who brings in the lion’s share of the firm business but feels burdened by the job. They might be the person who is effective at managing firm housekeeping and either volunteers or is voluntold for all the committees. It can even be that support staff member who goes out of their way to take care of others but gets taken advantage of when all the filing deadlines fall on the same day. These people struggle to ask for help and make a point of making things look easy. They are wonderful and critical elements of the team, but good firm leaders know to be proactive to check in on their status regularly to ensure that they don’t feel like a tightrope walker in a three-ring circus.
The Isabela of the law firm is the person who shows exceptional talent and value in one area but struggles to expand their role. They may be an excellent writer or have a specific knowledge of technical issues that nobody else understands. Because these attorneys have found and excelled in their niche, they may usually appear like things are as sweet as rows and rows of roses. Growth, however, doesn’t just mean continued productivity and solid billable hours. It can also mean learning, trying new things, and surprising oneself with new skills. Safe firm cultures and open communication are essential to help these skilled attorneys avoid becoming pigeonholed so they have someone besides a recruiter to ask “what else can I do?”
Camilo is the foil of Isabela. This is the attorney who literally believes he or she can do any matter that comes up. These lawyers are often plucky, scrappy, and unsinkable and law firms can often use that energy to their advantage. On the other hand, figuring out the true selling points and marketing an attorney with a practice like this can be as confusing as trying to find the real Camilo in any scene in Encanto.
The COVID-19 pandemic may have put a temporary freeze on the person who brings cookies (or arepas) into the office to feed everyone, but the odds are that your firm nevertheless has a Julieta. For attorneys, this is the person whose office everyone runs to for advice or just to be heard. This could be a support staff member or administrator who goes the extra mile to not just do the work but also bring calm and kindness to everything they do. These people are mild, steady, and gracious. They may not always advocate for themselves but, because they are essential to the sanity of the entire organization, firm leaders should acknowledge and reward their efforts.
All law firms like to say that they are collegial. I’ve heard most firms say how kind and decent everyone is. But I have never heard a firm claim that there are no drama queens around. It happens in every organization. The Pepa of your firm can bring the sunshine at a firm happy hour or party and may be quick to share a joke or story. They may also be the first to get lost in a storm of emotion when the network goes down at 4 PM and a brief is due. If this is you, surround yourself with steady, stable people and keep reading this blog so you can learn some strategies for managing stress.
Unless you firm allows pets in the workplace, you may think there’s no place for Antonio in this quiz, but my obsession will not be deterred by anything so paltry as literal truth. In the firm setting, it doesn’t take too much imagination to see that Antonio’s skill of talking with animals can be analogized to the uncanny skill that some lawyers have in dealing with clients. Surely, clients are people just like us lawyers, but in most cases their brains were not warped by 3 years of law school so this can sometimes make communication with clients a struggle. The Antonio of your firm is the person who can speak the language of clients across industries and build deep and lasting relationships with them.
The Dolores of the firm is the person who just seems to know what is going on even when the partners all believe incorrectly it’s a secret. They may or may not tell everyone about what they know. If you are friends with Dolores, try to listen more than you talk and you may learn some interesting things.
Yes, at last, we are going to talk about Bruno. I truly hope that you don’t have any lawyers driven mad by their visions of the future living with rats in the walls of your firm. So, what is the Bruno of your law firm? Well, Bruno is whatever issue your firm doesn’t want to talk about. Maybe it’s compensation. Maybe it’s succession planning. Or diversity. Or low morale. All firms have a Bruno but it’s the ones that eventually learn to talk about it that will be able to stabilize their casita to continue serving the community in the future.
So, which Encanto character are you? It’s a fun question to ask, and many of us may exhibit elements of more than one character. But, for law firm leaders, the lessons in Encanto about crisis and organizational change may be more than just family fun. Just like casita, law firms are also full of stars who want to shine, but their leaders must recognize and account for the fact that constellations shift to keep the magic going.